NIC Service Desk

• Website : https://servicedesk.nic.in
• Toll free Telephone Number : 1800 111 555
• Email Id : servicedesk-nic@nic.in

Process for complaint registration and complaint resolution on NIC Servicedesk portal is as follows :

1. Users are required to login at Web portal or call at the toll free number. User is validated through registered email or mobile number. In case the user is not getting validated, then the user needs to fill the registration form.
2. As soon as any complaint is registered, a service request is generated with notification to the user’s registered email ID.
3. Service request is forwarded to the technical support team of the respective service.
4. Technical support team contacts the user through email or telephone and resolve the complaints.
5. Once the complaint is resolved, the ticket is closed and same is intimated to the user through email.
6. In case the ticket is not attended in stipulated time, the complaint is escalated to next level. The escalation matrix is given in Service Catalogue available on the NIC Servicedesk site.
7. In case the user is not satisfied with the service resolution may reopen the service request by sending mail or calling service desk toll free no with reference to the ticket no.
8. User can also check the status of their complaints after login to the portal. User may rate the service quality through online feedbacks.